Returns & Exchanges
At Jo Mercer, we want you to be completely satisfied with your purchase, which is why we offer a flexible 30-day return policy for both in-store and online orders. Items must be in their original, unworn condition and accompanied by proof of purchase to be eligible for a refund or exchange.
Check Eligibility
Ensure your footwear is in its original condition, unworn, and packed in the original shoe box within 30 days of receiving your order.
Initiate Your Return
Visit our online returns portal to enter your order number and email address, then select the items you wish to return or exchange.
Package and Post
Securely pack your items and attach the generated shipping label to the parcel before dropping it off at any Australia Post outlet.
Processing and Refund
Once our warehouse receives and inspects your return, your refund will be processed back to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing